Advice and insights
Clear, practical answers to the questions we're asked most by landlords, housing providers, facilities managers and families.
Our guides
In-depth guides to the incidents we're called out to most.
- A tenant is hoarding: a practical guide for landlords and housing officersA tenant is hoarding: what landlords and housing officers can do, the risks to watch for, how to approach the tenant and how a hoarder clearance works.Read article
- What should a void property standard include?What a good void property standard covers: clearance, cleaning, safety checks and sign-off, so empty homes are re-let faster. A checklist for housing providers.Read article
- Pigeon guano: the health risks and how it's safely removedWhy accumulated pigeon droppings are a health and safety risk, who is responsible on commercial sites, and how guano is safely removed and kept from returning.Read article
- Cleaning after an unattended death: what landlords and families need to knowWhat to do after an unattended death in a property: who to contact, why not to clean it yourself, insurance, odour and how specialist trauma cleaning works.Read article
- Sewage flooding: who's responsible and is it covered by insurance?Sewage backflow or overflow in your property? Who is responsible, whether insurance covers the clean-up, what to do first and how to claim. UK guide.Read article
- Found a discarded needle? What to do nextFound a used needle on your site or in a property? How to keep people safe, who removes it, what to do after a needlestick injury and preventing repeat finds.Read article
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